Privacy Policy

Effective Date: June 27, 2025

At Axasonali, we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website, interact with us, or make a purchase from our store. By using https://vidais.click, you consent to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal data to serve you better. This includes:

  • Personal Information: Name, email address, phone number, billing and shipping addresses, payment details (processed securely), and order history.
  • Account Information: If you create an account, we store your login credentials (securely encrypted) and preferences.
  • Technical Data: IP address, browser type, time zone, device type, operating system, and website usage statistics through cookies and tracking technologies.

2. How We Use Your Information

We use the collected data for the following purposes:

  • To process your orders, deliver products, and handle returns or exchanges.
  • To provide customer support and respond to your inquiries.
  • To send you important updates such as order confirmations, tracking details, or changes in our policies.
  • To personalize your shopping experience and offer tailored product recommendations.
  • To send promotional offers and newsletters (only if you’ve opted in).
  • To detect and prevent fraudulent transactions or security threats.
  • To analyze customer behavior and improve website functionality and user experience.

3. Legal Basis for Processing

We only process your personal information when we have a legal basis, including:

  • Your consent
  • Contractual necessity (e.g., order processing)
  • Compliance with legal obligations
  • Legitimate interests (e.g., marketing analysis and fraud prevention)

4. Data Sharing and Disclosure

We respect your privacy. Your information may only be shared with:

  • Payment processors (e.g., Stripe, PayPal) to handle secure transactions
  • Shipping providers (e.g., DHL, Royal Mail) for order fulfillment
  • Third-party service providers for email marketing, analytics (e.g., Google Analytics), or website functionality
  • Government authorities or legal bodies, only when required by law

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Protection and Security

We implement a variety of physical, administrative, and technical safeguards to keep your information secure:

  • All transactions are protected with SSL (Secure Socket Layer) encryption
  • Secure hosting and firewalls to prevent unauthorized access
  • Payment information is never stored on our servers
  • Internal access to your data is strictly limited to authorized personnel

6. Your Rights

As a customer, you have the right to:

  • Access and request a copy of your personal data
  • Correct or update inaccurate information
  • Request the deletion of your data (“right to be forgotten”)
  • Object to or restrict the processing of your data in certain cases
  • Withdraw your consent at any time for marketing communications

To exercise your rights, please contact us via the details below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential cookies to enable core website functions (e.g., cart, login)
  • Performance cookies to analyze traffic and improve our site
  • Marketing cookies to show you personalized content and ads

You may disable cookies via your browser settings, though some features may be limited.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for accounting, legal, or reporting requirements. After this period, we securely delete or anonymize the data.

9. International Transfers

If you are located outside the UK, your information may be transferred to and processed in the UK or other countries where our service providers operate. We ensure all international data transfers are compliant with applicable data protection laws.

10. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect data from children. If we discover we have collected personal information from a child without parental consent, we will delete it promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website, along with the updated effective date. We encourage you to review it regularly.

12. Contact Information

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

📍 Street: 230B Baker Street, London, United Kingdom
📞 Phone: 079 4890 3270
✉️ Email: info@vidais.click
🌐 Website: https://vidais.click

Thank you for trusting Axasonali. We are honored to be part of your fashion journey and are committed to protecting your data at every step.