Shipping Policy

Effective Date: June 27, 2025

At Axasonali, we are dedicated to delivering your fashion with care and reliability. This Shipping Policy outlines how we process, ship, and deliver your orders to ensure a seamless shopping experience. By placing an order with us, you agree to the terms stated below.

1. Shipping Methods

We offer multiple shipping options to suit your needs:

  • Standard Shipping: Reliable and economical delivery for everyday purchases.
  • Express Shipping: Fast delivery for urgent needs (where available).
  • International Shipping: Available for selected countries outside the UK.

2. Shipping Fees

Shipping costs are calculated at checkout based on the order’s weight, destination, and selected shipping method. Occasionally, we may offer free shipping promotions or flat-rate shipping based on certain conditions (e.g. minimum order value).

3. Processing Time

Orders are typically processed within 1–2 business days (Monday–Friday). Orders placed on weekends or holidays will be processed on the next working day. During peak seasons or sales events, processing times may be extended by 1–2 days.

4. Estimated Delivery Time

  • United Kingdom: 2–5 business days
  • European Union: 5–10 business days
  • Rest of the World: 7–14 business days (depending on customs clearance and location)

Please note: Delivery timelines are estimates and not guaranteed. Delays caused by courier service, customs, or extreme weather are beyond our control.

5. Order Tracking

Once your order is dispatched, you will receive an email with tracking information and a direct link to monitor your package. You can also log in to your Axasonali account to track your order status anytime.

6. Shipping Restrictions

We currently ship to most countries worldwide. However, due to carrier limitations or import regulations, we may not be able to deliver to certain areas. If we cannot ship to your location after an order is placed, we will notify you and issue a full refund.

7. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us at info@vidais.click within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue promptly.

8. Address Accuracy

Please ensure that all shipping information is accurate when placing an order. Axasonali is not responsible for delivery errors due to incorrect or incomplete addresses provided by the customer.

9. Customs & Import Duties

International shipments may be subject to customs fees, duties, or taxes, which are imposed once the shipment reaches your country. These charges are the responsibility of the recipient and are not included in the item price or shipping charges.

10. Contact Information

For any questions or concerns about shipping, feel free to reach out to us:

📍 Address: 230B Baker Street, London, United Kingdom
📞 Phone: 079 4890 3270
✉️ Email: info@vidais.click
🌐 Website: https://vidais.click

Thank you for choosing Axasonali. We look forward to serving you with care and style.